Refund and Returns Policy

Refund, Return & Cancellation Policy

Last Updated: 4 November 2026

At [Loop Smoke], United Arab Emirates, we are committed to providing our customers with quality products and services and a satisfactory shopping experience.

This Refund, Return & Cancellation Policy explains the conditions under which customers may request returns, refunds or order cancellations.

1. Refund Policy

Customers may be eligible for a refund in the following circumstances:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The purchased product or service has not been delivered as agreed.
  • The service provided does not meet the agreed terms and conditions.

All refund requests will be handled in accordance with applicable UAE Consumer Protection Laws.

2. Return Policy

Customers wishing to return a product should:

  • Contact our customer support team.
  • Provide the order number and proof of purchase.
  • Explain the reason for the return.
  • Provide photographs where the product is damaged or incorrect.

For voluntary returns, products should generally be unused and in their original packaging, where applicable. These conditions do not restrict any mandatory legal rights.

3. Refund Processing

Once a refund request is reviewed and approved:

  • Refunds will generally be made through the original payment method.
  • Processing time may depend on the payment provider or bank.
  • Customers will be notified when their refund has been processed.

4. Order Cancellation

Customers may request cancellation before the order is dispatched or the service begins.

Cancellation requests will be reviewed based on the order status and applicable legal requirements.

5. Non-Refundable Products or Services

Certain products or services may be excluded from voluntary change-of-mind refunds where permitted by applicable law.

However, this exclusion does not apply where a refund or other remedy is required under UAE Consumer Protection Laws.

6. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

We will review the complaint and provide an appropriate remedy, including repair, replacement or refund, as required by applicable UAE law.

7. Contact Information

For refund, return or cancellation requests, please contact us:

Company Name: [Loop Smoke]
Email: [loopsmookemajan@gmail.com]
Phone: [+971 558 290 789]
Address: Shop No.4, Wadi Al Safa 3, Al Atthar Building Majan,Dubai-Uae

8. Applicable Law

This policy is governed by the applicable laws and regulations of the United Arab Emirates, including UAE Federal Law No. 15 of 2020 on Consumer Protection and its amendments and implementing regulations.

Nothing in this policy is intended to limit or exclude any rights provided to consumers under applicable UAE law.

Thank you for choosing [Your Company Name].

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